Chief of Nursing

sition:Chief of Nursing
Band:Dy. General Manager / General Manager
Department: Nursing
Reporting To:Unit Head
Job Location: Kolkata
Hospital:  A leading hospital group
Qualification: B.Sc / G.N.M
Experience: Minimum 15-20 years of experience in relevant field
Knowledge and specific skills:  Ability to manage teams and supervise operational activities; Good interpersonal skills; Leadership qualities; Customer Service Orientation; Good Knowledge on Hand hygiene, and other clinical protocols
Main Objective of the Role:Attain a flawless level of nursing service at all points of patient contact, and enable a superior quality clinical experience for patients, through continuous training and refining all processes and staff; Supervision of nursing care and compliance to organizational norms
Key Responsibilities:·  Ensure manpower and nursing-related consumable costs are maintained within budget
· Create Unit specific retention strategies to improve retention scores of nurses at all levels
· Ensure delivery of safe and effective patient care – International Patient Safety Goals
· Ensure delivery of safe and effective patient care – Nurse Handwashing compliance
· Ensure delivery of safe and effective patient care – Nursing Quality Indicators
· Improve patient satisfaction score specified for that unit by 20% of the previous year’s baseline target
·  Ensure that 80% of Nurses have completed Skill passports for their respective levels
·   Improve Employee Satisfaction Scores through Unit specific Engagement strategies that are based on business priorities
·   Institutionalize appropriate processes to eliminate recurrent system/patient complaints.
·   Ensure delivery of safe and effective patient care – Healthcare Acquired Infections
·   Ensure NABH compliance
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